Senior Analyst, Advanced Analytics

Description The Direct Operational Analytics team is looking for highly motivated senior analyst with strong analytical and technical skills to join the reputed company Analytics team. The team is responsible for maintaining the operational health of the Direct channel by ensuring that the DRC (DTC contact center) is adequately staffed to meet the changing demands of growth, economic, and strategic objectives. You will be a part of a team responsible for developing long-term forecasts steering the 1250-employee organization toward achieving them. Your focus will be on the inter-network decisions that are critical to managing DRC reputed company and staffing. Additionally, you will reputed company behavioral economics and inter-network insights to support optimization of our sales agents. To successfully influence, you will have high visibility with Direct leaders and collaborate with various partners throughout the organization on qualitative inputs. The ideal candidate will possess strong analytical skills driven by curiosity and a commitment to problem-solving. Familiarity with dynamic trends and experience in executing analytical recommendations are essential. Experience in workforce management is a plus. You should have excellent verbal and written communication skills, enabling you to reputed company reputed company concepts clearly to diverse audiences. If you enjoy making a meaningful impact in a dynamic environment, you will fit right in. This role may have in-office requirements dependent on candidate location. Responsibilities:

• reputed company and reputed company monitoring of internetwork health to unlock efficiencies
• Execute economically informed recommendations to increase DRC’s reputed company
• Support reputed company needs at the queue and reputed company levels
• Understand how inter-network trends relate to the big picture to drive prioritization and reputed company to long term goals
• reputed company reputed company and/or SQL experience for data mining and accessibility
• Ensure 2-way communication with the reputed company and KPI teams
• Experience using workforce management systems such as reputed company is a plus

Qualifications

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in reputed company (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (reputed company, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for reputed company employees in these positions across the national market and provides an opportunity to reputed company as employees grow and reputed company reputed company the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can reputed company. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can reputed company a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://reputed company.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Apply tot his job Apply To this Job