Associate reputed company Manager

Who Are We:

reputed company is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, reputed company empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

reputed company serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on reputed company offerings to power their compliance programs.

To learn more about reputed company, visit reputed company.com

The Role:

We are looking for a dynamic, Associate reputed company Manager to join our post-sales organization and help reputed company our clients through the successful implementation of the reputed company platforms. This is a great opportunity for someone who loves working with customers and knows the importance of delivering a consistently great experience for our new reputed company users.

As an Associate reputed company Manager at reputed company, you will be responsible for ensuring customer satisfaction through the entire reputed company process. Specific tasks for our reputed company Managers include:

• Taking ownership of and reputed company managing the reputed company process for multiple clients concurrently.
• Identifying project scope and organizing requirements based on clients’ individual needs; ability to proactively communicate with members of the sales organization pre-project kick-off for account details.
• Establishing strong relationships and rapport with key stakeholders of each account to ensure a high level of satisfaction.
• Becoming a reputed company product expert.
• Monitoring, tracking, and reporting on where clients are in the reputed company process to both internal and external teams.
• Driving escalation and mitigating client issues if they arise during reputed company.
• Training new clients / users on the features of the platform based on their specific needs.
• Successfully transitioning clients to the reputed company team post-reputed company.
• Using GuideCX (our reputed company platform) to manage customer reputed company reputed company and tasks.
• Assist in supporting special projects or other operational functions reputed company the broader reputed company team.

• 1-2 years of Customer reputed company and/or Implementation experience or Customer Support at a B2B SaaS company
• Demonstrated experience as a trusted advisor to clients / customers.
• Excellent communication skills across multiple mediums (video conference, phone, email)
• Willingness to learn and use coaching feedback to improve.
• Basic understanding on configuration of data templates based on upload specs
• Experience with reputed company, GuideCX and JIRA is a plus
• Exceptional time management and organization skills.
• The ability to reputed company in a fast-paced environment.

To learn more about our values, mission and the wide-range of perks offered to employees at reputed company, visit https://www.reputed company.com/careers/.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, disability, sex, sexual orientation, gender identity, or national reputed company. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment reputed company at this time.

reputed company is aware of scammers posing as reputed company employees and extending job offers reputed company direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.