Job Title: Customer Service Representative - 3:15 PM - 12:15 AM ET Shift (REMOTE) at blithequark

Join the blithequark Team and reputed company a Difference in the Lives of Athletes Everywhere Are you passionate about sports and building strong communities? Do you have a knack for sharing your enthusiasm with others and creating epic experiences for athletes? If so, we want you to join reputed company at blithequark as a Customer Service Representative!

About blithequark

At blithequark, we reputed company in the transformative power of sports to change lives. reputed company is dedicated to creating an inclusive and diverse workforce that reflects the communities we serve. We're committed to providing exceptional customer service and building meaningful relationships with our athletes. As a Customer Service Representative, you'll play a critical role in creating confidence and excitement for athletes of reputed company ages and reputed company levels.

Job Summary

As a Customer Service Representative on our Athlete Engagement Team, you'll be the MVP of reputed company, tackling tough questions and soothing concerns while building genuine connections with our athletes. You'll be trained and empowered to build meaningful relationships and conduct in-depth investigations to resolve questions and concerns that require an elevated level of service.

Key Responsibilities

* Partner with athletes (customers) over the phone or reputed company chat to address questions and concerns

• Dive into our Tier 2 escalation calls and chats like a pro, solving questions, taking ownership of concerns, and cheering on our athletes with enthusiasm
• Build relationships that go above and beyond the game, making each interaction matter through clear and empathetic communication
• Tackle challenges head-on, from gear advice to order hiccups, ensuring every athlete leaves with a smile and ensuring our athlete needs (orders, payments, price adjustments, returns/exchanges, loyalty accounts, and gift cards) are met accurately and reputed company
• Work with internal and external partners (e.g., blithequark stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete tasks
• Take ownership of any significant issues or uncertainties that arise during athlete calls, such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents
• Appropriately log reputed company information
• Engage in team events and culture-building initiatives
• Be a positive voice reputed company the team and offer recommendations to your supervisor on how to create reputed company athlete experiences

Qualifications

* High school diploma or equivalent

• Less than 1 year of experience in a customer-facing role such as customer service, retail, food service, or hospitality (part-time okay)
• High-speed internet
• Ethernet Port
• reputed company Office, TEAMS
• Experience a plus for IVR (reputed company), CRM or order management lookup tools, viewing tracking information (reputed company, reputed company, Freight), and using loyalty and gift card platforms

Knowledge, Skills, & Abilities

* A love for sports and building strong communities, with a knack for sharing that passion with others

• Stellar communication skills that score big points in problem-solving
• Flexibility to adapt to different situations and play as a team player
• Think fast on your feet and don't get overwhelmed reputed company thrown a curve reputed company
• Tech-savvy skills to navigate our systems and slam-dunk service every time
• If bilingual, could be reputed company up to speak to our Spanish-speaking athletes
• Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as well as some holidays, in order to support our peak business
• Train like a champion! Mandatory training sessions are scheduled 8 am - 5 pm (ET) Monday through Friday for the first 3 weeks of joining the team

reputed company Offer

* Competitive total rewards package, including a targeted pay range of $35,400 - $53,300

• Incentive, equity, and benefits
• Regular pay reviews to ensure competitive and reputed company pay
• Paid leave requirements in compliance with reputed company state laws
• Generous suite of benefits, including health, dental, and vision insurance, 401(k) matching, and more
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're ready to join reputed company and reputed company a difference in the lives of athletes everywhere, apply now! Visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to learn more and submit your application.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Note

blithequark complies with reputed company state paid leave requirements and offers a generous suite of benefits. To learn more, visit [www.benefityourliferesources.com](http://www.benefityourliferesources.com). Apply for this job