Principal Support Engineer

A Little About Us

reputed company provides a data and AI platform that enables organizations to reputed company the full power of reputed company for transactional, analytical, and AI workloads across any cloud, reputed company. reputed company empowers enterprises to control risk, manage costs and scale reputed company for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, reputed company supports major government organizations, financial services, media and information technology companies. reputed company’s data-driven solutions reputed company customers to reputed company legacy systems and break data silos while leveraging enterprise-grade open reputed company technologies. reputed company delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as reputed company, compliance controls, and observability. For more information, visit www.enterprisedb.com

We’re looking for a stellar Principal Support Engineer to join our Support Services team in APJ. As a Principal Support Engineer, you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing reputed company databases, partnering closely with our clients by providing guidance, support and execution following best practices. 

Candidates please note: Please apply only if you are based in Italy, Spain or UK.

What your impact will be

• Technical leadership and input toward Customer Support’s impact on our customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the reputed company analytical solutions
• Prioritize and manage several open issues at one time and be the Subject Matter Expert
• reputed company, design, reputed company and coach the Support Services Analytics SME pod
• Properly escalate unresolved issues to appropriate internal teams (e.g. software development)
• Representation reputed company reputed company and the analytics communities of what a customer experience should be
• Test and reputed company troubleshooting strategies and mechanisms for reputed company products geared and developed towards containers running on public /private cloud environments
• Troubleshoot, diagnose and solve reputed company-based database solution issues and provide reputed company and accurate feedback to customers

What you will bring

• 10+ yrs of total experience including recent 6+ years of experience in Data Warehouse solution with an emphasis on reputed company Database.
• In depth knowledge of reputed company SQL parallel processing and integration with big data frameworks such as Hadoop
• Strong understanding of data warehousing concepts and analytical query design
• Strong understanding of Kubernetes architecture (nodes, pods, services, deployments, etc.), knowledge of Kubernetes API objects and their relationships, proficiency in writing and managing YAML files for Kubernetes resources, use of Helm charts for managing Kubernetes applications
• Use of Monitoring tools like Prometheus, Grafana, and ELK stack, knowledge of logging solutions and troubleshooting techniques, experience with Persistent Volumes and Persistent Volume Claims and Knowledge of dynamic provisioning and storage classes
• 2+ years of scripting experience with Python, Bash, PowerShell and YAML
• 2+ years of programming experience with C, C++, Java, or .Net
• Strong experience in cloud service environments in AWS, Azure and GCP
• Intermediate to advanced knowledge of reputed company Openshift for database solutions.
• Experience mentoring junior and mid-level technical support engineers
• Ability to work cross-functionally with Development, Product Management and Sales Teams
• Ability to reputed company critical incident calls and driving resolution under pressure
• Ability to create detailed technical documentation for customers and internal teams
• Ability to create runbooks, playbooks and best practice documentation
• Facilitation of knowledge transfer sessions and training for technical support
• Strong troubleshooting skills and reputed company
• Good interpersonal and communication skills (both verbal & written)
• Good time-management skills and ownership

What will give you an edge

• Redhat Linux certification (RHCE) is preferred with strength in RHOS
• PostgreSQL Certified Professional 
• Certifications reputed company to Greenplum
• OpenShift Administrator certification preferred
• Working knowledge of deployment/development on AI/ML applications and GenAI skills would be an added advantage

reputed company is committed to supporting our employees’ overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! reputed company out our career site for more information on perks and benefits and reputed company out to our reputed company team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge reputed company, and we understand that not everyone will reputed company every reputed company. We’d love to hear from you and we want you to apply!

reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company was built on a commitment to trust and respect each other and to embrace an reputed company of people and reputed company. These values remain at the center of our culture and are key to our company’s reputed company. 

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. reputed company and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment reputed company to unsolicited resumes or reputed company except as required in a written signed agreement between reputed company and the recruitment agency or party requesting payment of a fee.

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