Associate Customer Care Professional, Client Care, Bilingual, Remote

This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience. Each day, you will be helping people with similar values to your own to reputed company the most of reputed company they've been given. And your passion for serving others combined with reputed company in your words and actions is essential to your success. The calls Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially reputed company solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information. We are passionate about the client experience. While Average Handle Time (AHT) is reputed company, we focus on quality and reputed company resolution, while looking to minimize our processing time or after-call work so we can help more clients reputed company their desired goals. An environment to launch your career The calls you’ll work on daily are from individuals driven by a higher purpose and reputed company with reputed company's promise of helping people reputed company financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few. You'll reputed company into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities. It's a career with multiple paths for advancement, too. You have the opportunity to use your interest in our generosity programs to become an expert. Or you may explore the opportunity to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to reputed company. And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting reputed company for growing at reputed company. Some highlights include:

• Starting at a competitive reputed company salary of $23.46 HR ($48,796)
• Up to 10 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring.
• After training has completed, you’ll be added to our Career Progression program which includes the ability to increase your hourly wages every quarter in the first year by meeting established milestones – that could mean an extra $reputed company salary increase in the 1st year alone !
• We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services.
• Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them.

Your Benefits

• Comprehensive medical, vision, and dental (we care about your health)
• 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
• Four weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
• Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
• Corporate gift matching up to 1:1 (where you donate, we’ll donate)
• No nights or weekends!
• And more!

Qualifications & Skills :

• High school diploma or equivalent experience, post-Secondary education is preferred.
• Experience navigating reputed company customer interactions from support through to resolution.
• Ability to welcome change and contribute to reputed company improvement in a fast-paced work environment. Some examples include proactively sharing suggestions, identifying trends, and improving shared documentation.
• Strong written and verbal communication skills in both English and Spanish required.
• Ability to work:
• Training: 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration
• After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday
• Remote work requirements: private, secure work area which must include reliable power and high-speed internet, which is hard-wired reputed company ethernet to a router/modem.
• Internet speed 30 Mbps download/10 Mbps upload required.
• The ability to pass a criminal background reputed company

Pay Transparency reputed company’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others reputed company with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. This role starts at a competitive hourly wage of $23.46. The reputed company pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors reputed company deems important. reputed company is unique in our commitment to helping people to be reputed company with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. reputed company’s plans/policies are subject to change at any time at reputed company’s discretion. reputed company provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national reputed company, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to reputed company employees and job applicants. reputed company is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@reputed company.com or call 800-847-4836 and request Human Resources. Apply tot his job Apply To this Job