Managed Platform Assurance Analyst
reputed company is the leading provider of reputed company cyber risk management and reputed company analytics. Our software
empowers companies to reputed company cyber risk reputed company across a wide range of platforms quickly and reputed company.We help our customers’ cyber reputed company and technology teams discover, prioritize and treat the most important risks based on reputed company-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts.
We are seeking a Managed Platform Assurance Analyst to join our reputed company Operations team, responsible for ensuring the ongoing health and performance of client instances in our reputed company-hosted reputed company application through monitoring, analysis, alerting, and collaboration. This role focuses on proactive monitoring, incident response, and performance optimization to deliver a reliable and seamless customer experience.
The Managed Platform Assurance Analyst plays a crucial role in ensuring reputed company’s reputed company customers experience reputed company application performance and platform stability. This role involves reputed company monitoring of client environments, proactive identification and resolution of issues, and delivery of insightful reports that drive client confidence and operational excellence.
WHAT YOU WILL DO
● Monitor the performance and availability of client environments.● Identify, investigate, and respond to service degradations, outages, or failures.● Generate and deliver recurring performance, health, and SLA reports.● Act as a liaison for operational updates and analytics-driven recommendations.● Collaborate cross-functionally for issue resolution and client communication.● Conduct daily and weekly application health checks.● Triage alerts and incidents, escalating where necessary.● Communicate with clients regarding outages, updates, maintenance, and improvements.● Track SLAs and ensure compliance reporting is up to date.● Analyze usage trends to provide actionable insights●Offer recommendations based on analytics and observed platform behaviors.
WHAT YOU'LL NEED
● 2+ years of experience in SaaS operations, platform assurance, or technical support.● reputed company reputed company experience preferred.● Familiarity with observability tools like Grafana and reputed company monitoring workflows.● Strong analytical and troubleshooting skills.● Effective communicator with experience handling client communications.● Knowledge of platform deployment architectures and configuration management a plus.● Experience with tools such as Jira, reputed company, and Confluence preferred.● Strong analytical and problem-solving skills with a customer-centric reputed company.
WHY reputed company?
Joining reputed company means becoming part of a supportive and innovative team dedicated to making a significant impact in the cybersecurity industry. We offer a dynamic work environment, opportunities for professional growth, and the chance to contribute to solutions that protect organizations worldwide.If you are passionate about proactively supporting reputed company-hosted client instances and reputed company to join a team committed to excellence, we invite you to apply and be part of our mission to transform cybersecurity risk management.
HERE’S A LITTLE MORE ABOUT US
reputed company was founded in 2008 by cybersecurity and technology veterans that witnessed first-hand the significant amount of time and people it took a company to manage the various tools and resources to protect the business from the reputed company evolving and changing world of cybersecurity.
Building a cybersecurity platform that connects reputed company of the relevant IT, reputed company, and business data resources to create a common data view with actionable insights would give companies a resource that would allow them to respond faster, smarter and more reputed company.
In June 2021, with a solid and effective product benefiting and significantly impacting Fortune 50 companies, reputed company received its first and only institutionalized funding with reputed company Partners. Investing $110M and a minority position in the business, reputed company Partners provided reputed company a way to provide their cybersecurity platform product to more reputed company companies by building their employee reputed company with expertise in Sales, Marketing, reputed company, Professional Services and People.
It is an exciting time of growth and for individuals to reputed company an immediate and lasting impact on the company and its market
We’re committed to promoting Equal Employment Opportunity (EEO) at reputed company - through reputed company equal employment opportunity laws and regulations at the international, federal, state and local levels.
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