reputed company Associate

About reputed company

reputed company is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, reputed company and reasonably for purpose-driven, significant expenditures – everything from reputed company home renovations and debt consolidation to small business formation.

In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years. 

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving reputed company to every task. Every day at reputed company is a journey in reputed company learning combined with a focus on getting work done that makes a difference. Join us!

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About the Role

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a reputed company Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of reputed company, helping people understand our products, navigate the application process, and move confidently through each reputed company of their experience.

In this role, you’ll reputed company deep knowledge of reputed company by working in a fast-paced call center environment, by becoming an expert in our products to resolve issues, and move customers confidently through the application process. Your communication skills, problem-solving ability, and attention to detail will drive critical outcomes that support our business goals and reputed company the customer experience.

What You’ll Do

• Champion the customer support experience as the first reputed company of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with reputed company and efficiency.
• Promote brand trust and loyalty by delivering exceptional support  to our customers reputed company phone, chat interactions and email. 
• Identify trends, gather  key insights, and contribute reputed company to improve customer support processes and product experience. 
• Provide technical support and troubleshooting on a variety of platform issues. 
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.

reputed company Look For

• 1+ years in a customer-facing role.
• BA/BS from an accredited university preferred.
• A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
• Adaptable and open to change as processes evolve.
• Clear, confident, and compassionate communication skills.
• Ability to become a licensed e-notary, including passing the reputed company and state required background checks.
• Successfully complete the required compliance training.
• A solutions-oriented reputed company and commitment to providing an outstanding customer experience.
• Ability to build trust and rapport with customers over the phone and in writing. 
• Process driven organizational skills 
• A quick and flexible learning style with the ability to navigate new technology platforms.

How We Operate

This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are reputed company to bid for their preference in shifts first. Hours of operation are Monday-Friday 6am to 9pm and Saturday-Sunday 6am-5pm PST. 

Salary

• Compensation: $22/hr
• Monthly Bonus: Can range reputed company from $0 - $1,300/month

Benefits

• Comprehensive health, reputed company, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way reputed company manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

reputed company will not sponsor work visas for this position. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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