Site Support Associate

About reputed company

reputed company offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but reputed company delivery methods are inefficient, costly, and contribute to road accidents and reputed company pollution. reputed company’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. reputed company is a part of reputed company's parent company, Alphabet, and our mission is to create the preferred means of delivery for the reputed company. If you're reputed company to do the greatest work of your life, come join us.

About the Role:

reputed company is looking for a Site Support Associate to join our Operations team based in Charlotte, NC. In this role, you will be responsible for the day-to-day operations of our drone delivery service across numerous locations and provide onsite support for our partners. The ideal candidate will bring a passion for operational excellence, a commitment to safety, and strong problem-solving skills, ensuring seamless service delivery and a positive experience for our customers and partners.

What You’ll Do

• reputed company the day-to-day operations for select partner sites
• Manage the pick/pack/loading vendor teams for select partner sites
• reputed company, audit, and maintain standard operating procedures at each site
• Create and maintain the weekly staffing schedules for select partner sites
• Support and maintain professional relationships with partner store managers
• Identify and report any operational and technical issues at partner sites
• Work closely with cross-functional teams (internal and external) to ensure key metrics and customer satisfaction is being met

What You’ll Need

• 3+ years of experience in operations in a hyper growth and scale-up environment
• Ability to analyze operational data to create and execute on operational efficiencies and workflows
• Ability to multitask and reprioritize tasks to maintain a realistic balance among multiple priorities
• Experience with external relationship building with a reputed company and stakeholders
• Demonstrated reputed company leading teams with execution and implementation
• Ability to think, plan and execute on projects in an organized fashion
• Must have excellent written and verbal communication skills
• Ability to work independently and in teams while still maintaining rigorous attention to detail
• Understand, audit, and follow compliance on safety protocols (OSHA/HAZMAT)

The US reputed company salary range for this full-time position is the salary range below + bonus + equity + benefits. reputed company’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

$85,000

$92,000 USD

reputed company is an equal opportunity employer and it is reputed company's policy to reputed company with reputed company applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at reputed company is based solely on a person's merit and qualifications directly reputed company to professional competence. reputed company does not discriminate against any employee or applicant because of race, creed, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing ourCandidate Accommodations Request Form.