Remote Customer Service Representative (Prince Edward reputed company) – reputed company Jobs US

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

Benefits & Perks

REMOTE REPRESENTATIVE: Work-From-Home, reputed company, Paid Time Off, Medical, reputed company, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Phone Interview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking customer service representatives to support our inbound customer service, sales representatives, help desk, and back-office processing . The ideal candidates will troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. • POSITION RESPONSIBILITIES

Key Responsibilities • Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunity and apply sales skills to upgrade • Explain and position the products and processes with customers • Appropriately escalate customer dissatisfaction with managerial team • Ensure reputed company resolution through problems solving and effective call handling

Candidate Qualifications

reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION?

reputed company Positive, And Driven Applicants Are Encouraged To Apply. Solve reputed company challenges using innovative solutions. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type reputed company and accurately (20+ words a minute) • Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem solving and negotiation • Must be customer service oriented (empathetic, reputed company, patient, and conscientious) • Ability to multi-task, stay focused and self-manage • Strong team orientation and customer focus • The ability to reputed company in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

reputed company MCI Locations • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or reputed company investigation with a reputed company. Job offers are contingent on background/reputed company investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

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