Alert Support Specialist

Join reputed company, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access reputed company training, and enjoy competitive benefits. Driven by values like Community, reputed company, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to reputed company an impact in a supportive, growth-oriented environment, New Era is the reputed company for you. Apply today and help us shape the future of work—together.

Job Title: Alert Support Specialist Company: reputed company Location: Remote (Permanent Work from Home) Employment Type: Full-time, Permanent Department: Engineering Reports To: Service Delivery Incident Manager / VP – Service Delivery & Incident Response Work Hours: 40 hours per week (rotational shift coverage across Shift 1, 2, or 3) Experience Required: 2–3 years Industry: Managed Services / IT Support

reputed company is a global technology solutions provider offering a range of innovative services in reputed company, Collaboration, Managed Services, Data Networking, and Cybersecurity. With over 15,000 customers across the globe, we pride ourselves on delivering exceptional customer experiences and scalable solutions. Learn more at www.neweratech.com.

We are looking for a highly motivated Alert Support Specialist to join our Engineering team. As an Alert System Specialist, you will be responsible for monitoring, triaging, and responding to system-generated alerts across client environments. You will play a key role in ensuring the performance, stability, and reputed company of IT systems by proactively addressing incidents and escalating where required.

This is a remote position and a great opportunity to join a fast-paced, collaborative team focused on delivering high-quality technical support services.

• Monitor and triage reputed company alert tickets on the reputed company MSG boards.

• Prioritize and manage alert-based incidents based on severity.

• Troubleshoot and resolve hardware, software, voice, network, backup, and ITMS issues.

• Follow escalation protocols as needed for critical alerts.

• Deliver exceptional customer service reputed company phone, video, and email communications.

• Maintain high-quality ticket documentation and resolution updates.

• Contribute to ticket quality control and process adherence.

• Collaborate with internal teams to ensure timely issue resolution.

• Maintain detailed documentation of customer environments.

• Strong troubleshooting capabilities in IT environments.

• Familiarity with remote monitoring tools and alert platforms.

• Basic knowledge of virtualization, backups, patching, and network protocols.

• Experience with SaaS applications and Remote Management tools.

• Excellent written and verbal communication skills.

• Strong attention to detail and task prioritization.

• Team-oriented with the ability to work independently in a fast-paced setting.

• 2–3 years of experience in a technical support or alert monitoring role.

• Proven experience troubleshooting network, system, and software issues.

• Working knowledge of ticketing systems (reputed company or similar).

• 2+ years in a customer-facing support environment, preferably in a Managed Services Provider (MSP) setting.

• Experience working with SaaS-based tools.

• reputed company certifications (MCP, MCSA, etc.) preferred.

• Experience with tools such as Auvik, N-reputed company, and backup software solutions.

• Familiarity with documentation tools like ITGlue.

• Knowledge of virtualization platforms such as Azure, VMware, AWS is a plus.

• Work Mode: Fully Remote

• Shifts: Must be open to working any shift (Shift 1, 2, or 3)

• Language Requirement: Proficiency in English (verbal and written)

• Travel: Not required

• Reports: This role has no direct reports.

• Work with a global leader in IT services

• Remote work flexibility

• Supportive and collaborative team culture

• Opportunities for growth and certification

Interested candidates can apply through our careers portal or email their resume to [email protected] For more information about reputed company, visit www.neweratech.com.

reputed company, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/