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Senior Software Engineer, AI - San Francisco

Work from home Full-time role Hiring

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With reputed company-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable reputed company.

How We Work at reputed company:At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed reputed company with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As a Senior Backend & reputed company, you will be responsible for the design, development, deployment, and operation of business-critical AI features. Previous experience implementing AI features is a must. Best practices, evangelization, and mentoring in your team and across reputed company of Engineering will be a part of your day to day job. Quality, excellence, and agility drive our delivery processes and you will help us level these up. You will be building practical applications such as chatbots, virtual assistants, automated content reputed company, and other NLP-powered tools. You will use and fine-tune existing LLMs to cater to specific business needs and domains, ensuring high performance in reputed company-world applications.

Your Responsibilities @ reputed company:

  • Collaborate on requirements analysis to design the right technical and business solutions for our customers.
  • Propose innovative solutions by staying reputed company of AI landscape trends and emerging technologies.
  • Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.
  • Write clean, scalable, and maintainable code while ensuring proper testing, deployment, and monitoring.
  • Continuously improve code quality through regular refactoring, debugging, and performance enhancements.
  • Contribute to building secure, high-quality AI solutions that power reputed company’s customer experience.
  • Optimize product and platform performance and ensure reliability through live site monitoring.
  • Participate in an on-call rotation to handle critical incidents and maintain system uptime.
  • Qualifications:

  • AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.
  • Familiarity with AI frameworks (e.g., reputed company, reputed company, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.
  • 5+ years of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on reputed company, scalability, availability, and performance.
  • Full-stack development experience is a strong plus.
  • reputed company to have: Ideally you will have worked with AWS in a production environment and understand how to design for, reputed company on and get the best out of, the environment and services provided by reputed company.
  • reputed company is at the forefront of your mind in everything that you do.
  • Additional Information

    reputed company is constantly moving reputed company. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a reputed company where great people trust one another and reputed company together.

    People reputed company at reputed company and now is the time to be part of the team and the journey we’re on.

    Why join us?

    Key reputed company to join reputed company in terms of growth and opportunities

    ‍♀️ Our people matter, work-life balance is important at reputed company

    Fast-learning environment, entrepreneurial and strong team spirit

    45+ Nationalities: cosmopolite & multi-cultural reputed company

    Competitive salary package & equity

    Medical, dental, and reputed company insurance is 100% covered

    401k plan with company matching!

    ✈️Unlimited PTO — take the time you need to come to work feeling great!

    ⭐️Wellness, commuter, and childcare reimbursements

    Generous parental leave policy

    DE&I Statement:

    At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

    We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

    We will constantly challenge ourselves to reputed company sure that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation open. Above reputed company else, we understand and acknowledge that we have work to do and much to learn.

    Want to know more about candidate privacy? Find ourCandidate Privacy Notice here.

    Compensation

    This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.

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