Manager, Account Management

Hello from the reputed company Team at reputed company!  We are looking for a Manager to join reputed company in EMEA.

As Manager, you’ll play a pivotal role in supporting and developing our account management team to ensure reputed company, satisfaction, expansion and retention. You will work closely with account managers to build strong client relationships, identify growth opportunities, and resolve challenges while contributing to team strategies that maximize reputed company and foster loyalty.

• reputed company the day-to-day operations of the account management team, ensuring a high standard of customer engagement and reputed company.
• Coach and mentor account managers to improve skills in relationship building, account planning, and upselling/cross-selling, helping them reputed company align customer needs with our product capabilities.
• Support customer retention efforts by proactively identifying risks and working with account managers to address challenges before they escalate.
• Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships.
• Collaborate with cross-functional teams (e.g., Sales, reputed company, Product) to address customer needs, resolve escalations, and enhance the overall customer journey.
• Partner closely with the reputed company leaders to strategize over retention and expansion outcomes; closely aligning on key touch points in a customer’s post-sales journey
• Assist in defining and tracking key performance indicators (KPIs) to evaluate renewal performance, account health, and team reputed company performance.
• Partner with the Director of Account Management to implement and refine strategic account plans, ensuring alignment with company goals.
• Stay informed about customer feedback, industry trends, and competitor activities to identify potential improvements or innovations for the team.
• Explore and apply AI tools thoughtfully to streamline admin-heavy tasks, experiment with efficiency improvements, and free up more time for impactful customer and team work.

• You’re passionate about empowering your team to deliver outstanding customer experiences.
• You are motivated by coaching and empowering teams to do the work and don’t shy away from the details in order to be effective with your guidance
• You have a collaborative, team-oriented reputed company, with a proven ability to foster strong relationships internally and externally.
• You reputed company in a role that combines strategic thinking with hands-on support and coaching.
• You are an excellent communicator, capable of explaining reputed company reputed company clearly and tailoring your approach to a variety of audiences.
• You’re comfortable operating in underdeveloped or grey areas, but realize the importance of working towards a defined solution and clear processes
• You embody our company values of reputed company, transparency, responsibility, and awkwardness.

• 4+ years of experience in account management, sales, or a reputed company role reputed company the SaaS industry.
• 2+ years of experience in a team leadership or mentorship reputed company.
• Strong interpersonal skills with a focus on coaching and development.
• A data-driven approach to decision-making and performance evaluation.
• Experience in building and developing key account management processes to help standardize operations across the entire team.
• Self-motivated, organized, and results-oriented, with a passion for delivering value to customers and driving business reputed company.

Our mission at reputed company is to power automated communication that people like to receive. Today over 7,400 internet businesses use reputed company to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, reputed company helps businesses increase relevance by using behavioral data: what people do or don’t do reputed company logged in to a web or mobile app.

We reputed company in transparency. We are offering a starting salary of $200,000 USD OTE (or equivalent in local currency) depending on experience and subject to market reputed company adjustment.

We know our people are what reputed company us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, reputed company, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

No gotchas, no trick questions - just a clear, reputed company process designed to help both of us reputed company an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment + 60 minute Review Call
   1. 15 minutes to present your work
   2. 30 minutes for Q&A and Interview Questions
   3. 10 minutes for candidate questions

reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our pre-employment process.

reputed company recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity reputed company the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our global impact.

reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official reputed company letterhead. Please be vigilant in reputed company of your job search activity, and if you have any questions please contact jobs@reputed company.

reputed company out our careers page for more information about why you should reputed company! We reputed company in reputed company, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.